18 Jul What happens if my employer fails to process my pension withdrawal documentation?
- Your employer is obliged to complete and submit the claim forms to the fund administrator.
- You may request copies of your documentation from HR for your records.
- Should your employer not process your withdrawal documentation, contact the fund administrator’s contact centre, or the pension fund’s Principal Officer or Trustees directly.
To safeguard your interests, there are several important and binding Acts and Regulations which legislate the way that Salt Employee Benefits and your Employer manage and process claims. When completing a claim document, ask your HR department to assist you to complete the forms correctly and answer your questions. We also have a client contact service to assist you further.