13 Dec Salt EB Year End Newsletter
Introduction
Dear Valued Clients and Esteemed Stakeholders,
As the year draws to a close, we take this opportunity to reflect on the journey we have traversed together and to extend our heartfelt gratitude for your unwavering support and trust. In a year that ushered the most significant reform in the retirement industry, your collaboration partnership enabled us to navigate the challenges and celebrate milestones with purpose and resilience.
The past eleven months have been transformative for the retirement fund landscape. At Salt Employee Benefits we embraced the two-pot system changes with a steadfast commitment to innovation, operational excellence, and the well-being of our members. From implementing groundbreaking technological initiatives in preparation to the seamless rollout of the two-pot retirement system to fostering our internal talent, this year has been marked by a collective pursuit of excellence and success.
This newsletter encapsulates the highlights of our shared journey over the year. You will find updates on our key projects, our new talent, achievements and a preview of the exciting initiatives we are planning for the year ahead.
As we end the year on a high note, we remain committed to being your most trusted and reliable retirement fund administrator whose objective is not only to understand your needs but also to improve members experience through quality service that puts an extra smile.
Our Accomplishments
This year was marked as a consolidation and strategic growth seeking to enhance operational efficiency and explore value-add products to serve our clients better. A key objective was to enhance our brand image by incorporating media presence, both online and offline. We are proud to have achieved accelerated visibility in mainstream media, ensuring our voice is heard on platforms that mattered. This progress reflects our dedication to be regarded as one of the leading specialist benefit administrators in the country.
We also took great strides in marking our space as one of the thought leaders of the industry. At the 2024 IRFA Conference, we shared collective insights and learnings surrounding the newly implemented Two-Pot System. Extending on two-pot changes, we successfully developed cutting edge systems which allowed for all two-pot claims to be submitted exclusively online – a first in our history.
This bold step aligns with our vision to streamline processes, enhance efficiency, and provide a seamless experience for our members. By leveraging technology, we ensured that claims are now processed faster, more securely, and with greater convenience for all members and stakeholders.
Our new Talent
Our CEO has brought visionary leadership and a renewed sense of customer-centric focus to our organisation. We deliberately sought to recruit and bring top talent to strengthen our leadership and operational capabilities. We successfully completed the recruitment of the executive leadership and management team. Among these pivotal appointments are our
new Chief Technology Officer, Chief People Officer, Head of Administration and Claims, Senior Manager of Infrastructure & Security and Senior Manager of Communication. Each of these leaders brings unique and diverse skills to move us forward as an organisation. The below represents our current organogram on executive position level.
The Two-Pot Success Story
1 September 2024 marked a significant change within the retirement industry. The two-pot system was officially adopted by the industry and as one of the leading administrators in the industry we were also on the forefront of the implementation of this reform. We are proud to share the success of our two-pot implementation. We take the biggest pride in the innovative online claims submission system that was developed inhouse by our experts for all two-pot system claims. This achievement was driven by a commitment to improve members’ experience and streamlining operations.
The new system allowed members to submit their two-pot claims entirely online, offering a user-friendly and secure platform that simplified the claiming process. Since its launch, the platform has been widely welcomed by our members, who appreciate the convenience and efficiency it provides. This accomplishment is not only a testament to our dedication to serving our members but also a step forward in empowering our members to become more technologically savvy, aligning with the future’s digital demands. We are further pleased to share our two-pot claim progress as at 2 December 2024:
Looking Ahead to 2025
As a trusted retirement fund administrator, we remain committed to serving our clients and members with integrity and excellence. In 2025, our primary focus will be on maintaining the high-standards we set and working with you to bring the value-add innovations to serve members better.
We aim to strengthen partnerships and introduce innovative technology to meet the evolving needs of retirement fund members and stakeholders. With your continued support, we are confident that 2025 will bring new opportunities for growth, collaboration, and meaningful impact.
Thank you for entrusting us to manage and safeguard your members’ financial future. We wish you a restful and joyous festive season.
Salt Employee Benefits EXCO team