27 Mar COVID Update – Nationwide Lockdown
Dear Valued Member,
In pursuit of the objective of adhering to the national directive of the Government of South Africa in curbing the spread
of the Corona Virus, SALT Employee Benefits have already issued the following combined statement that was designed
to inform all stakeholders of the steps that have been taken to mitigate and limit the potential impact of COVID 19.
The PSSPF and SALT EB Leadership are taking the situation extremely seriously and putting in place measures to contain
the spread of the Corona Virus. The focus is on doing what we can to ensure the safety and wellbeing of both SALT EB’s
Employees and PSSPF Members and their Employers together with all our direct stakeholders, insofar as this is possible,
while still delivering, servicing of all of our clients’ needs and continuing to do business as usual, to the highest standards
possible in the circumstances
As of 27 March 2020, all SALT EB Offices will be closed to visitors and Members wanting to make enquiries on benefits and submit claims.
We accordingly ask you to assist our efforts by using online facilities to connect with us for any fund-related queries or assistance via the following mediums: all claim forms can be forwarded to firstname.lastname@example.org; and all queries can be forwarded to email@example.com. We confirm that our staff have been deployed to continue operating remotely and, under these unprecedented circumstances, will strive to continue delivering a high standard of service to our clients regardless of location.
Continuation of Member Services:
In order to limit the impact on service delivery to Members during the closure period, the following services/processes
will be available to Members:
Claims • All claim forms can be submitted via email to firstname.lastname@example.org
- This Claims Mailbox will also be attended to daily to ensure that you are assisted timeously.
- All Member queries can be submitted via email to email@example.com.
- Through the Benefit Counsellor Tool – those Members who have already registered with the Benefit
Counsellor, will be able to view their basic fund information details, such as contributions history and fund
balances. They will also be able to submit fund related queries via the Benefit Counsellor functionality. Please
encourage all other Members to register on this tool via the following link: psspf.benefitcounsellor.com.
- Member queries can also be submitted via the following platforms:
o Facebook Private Security Sector Provident Fund
o WhatsApp 083 053 0245
o Twitter – @PSSPFund
- Queries will be attended to daily to ensure that you are assisted timeously.; or
Our COVID-19 committee is actively managing this situation and will ensure you are kept informed of any new
developments. We assure you of our continued commitment to servicing all Members during these uncertain times.
Please take care as you navigate through these difficult times.
Mr. WE Strydom
Chief Executive Officer